General Terms and Conditions

Article 1 – Webshop 1.1.

The webshop is registered with the Chamber of Commerce and pays its statutory contributions to the Tax and Customs Administration. You can find our Chamber of Commerce number and VAT number on our website. You will also find our contact details there.

1.2. Our webshop is equipped with an SSL certificate. This means that we comply with all legal requirements regarding the security of your personal and payment details. We strive for continuous improvement of the security of your data. In the event of misuse by hackers, we will file a report with the police.

1.3. We never provide your personal data to third parties. If we provide your personal data to third parties, we will always ask for your prior consent.

1.4. Since June 5, 2012, our webshop is required to ask for your prior consent regarding cookies. You can read more about this in our Cookie Policy.

1.5. We are obliged to report any possible suspicion of abuse or fraud to the police.

1.6. The webshop has taken out professional liability insurance to cover itself against any unjustified liability claims made by a customer.

1.7. We strive to provide you with excellent service at all times. If you have any doubts about the purchase of a product, our employees will be happy to assist you.

1.8. You can subscribe to our newsletter. You will then be kept informed of our offers every two weeks.

 

Article 2 – Cooling-off period 2.1.

You have a 14-day cooling-off period after the purchase of a specific product. Should you be dissatisfied with the purchase within this period, you may return the product to us without having to pay for the product itself. You only pay the shipping costs for returning the product in question. If you have already made a payment, you will receive a credit invoice and the amount you paid will be refunded to your bank account.

2.2. Products returned to us must be in their original packaging.

 

Article 3 – The Agreement 3.1.

The agreement between the webshop and the customer is final when the customer has indicated their agreement to the general terms and conditions and has authorized the webshop to debit the funds from their account, when the customer has made a payment via iDEAL or PayPal, or when an invoice has been sent to the customer afterwards. After the 14-day cooling-off period has expired and payment has been received by the webshop, the customer becomes the owner of the relevant product.

3.2. The agreement was concluded electronically by completing the required fields and agreeing to the general terms and conditions.

3.3. As a customer, you are obliged to fulfill your payment obligation to the webshop. If you do not pay within the specified period, you will receive a reminder from us. If you still have not paid after 14 days, costs will be charged. Should you still not have settled the outstanding amount after several reminders, we will hand over the collection to a collection agency.

3.4. After you have made a purchase, you will receive a written confirmation of your purchase from us by email. This will state the product you have purchased, its cost, and where you can go with any complaints or comments.

3.5. We are obliged to deliver the product or item to you within 30 days. Should the item not be deliverable within this period due to unforeseen circumstances, we will notify you in writing. After the expiration of these 30 days, you will receive a refund of any purchase amount already paid. This can never exceed 50 percent of the total purchase amount. However, if you have indicated in advance that a replacement item is also an option, we will supply you with a replacement product or item that meets your requirements as much as possible. Naturally, you may indicate in advance that you do not wish this.

3.6. Delivery of products abroad may take longer than delivery in the Netherlands. The costs charged for shipping to an address abroad will be visible to you when you proceed to purchase the product.

 

Article 4 – The price 4.1.

The prices listed on our webshop always include VAT. The shipping costs will be visible once you have added the product to your shopping cart.

4.2. When you authorize us to automatically debit an amount from your account number, you are obliged to provide us with a correct account number. Misuse or fraud will be punished and reported to the relevant authorities. In addition, a report will be filed with the police.

4.3. The price stated for the product on the website cannot change during your purchase. You pay the amount visible with the product, which is also confirmed to you if you agree to the purchase electronically. The purchase price is stated again in this confirmation.

4.4. If you purchase a product during a period when no promotion applies, you will not be eligible for a discount afterwards.

 

Article 5 – Complaints and warranty 5.1.

Complaints regarding the delivery should initially be reported to us by email. Our staff will be happy to assist you. We will then contact the relevant delivery driver regarding the delivery of the product. Naturally, our delivery drivers do their utmost to deliver the product to your home undamaged.

5.2. Complaints regarding the product itself must be reported to us in writing. These cannot be answered by us personally. Describe your complaint as specifically as possible. We will contact the manufacturer or wholesaler on your behalf and act as an intermediary in this matter. If it is within our capabilities, we will resolve the problem for you ourselves.

5.3. Complaints are generally handled by us within 14 days. The handling of a complaint is always done in writing. After a complaint has been resolved, you will receive a survey from us regarding the handling of the complaint. We kindly request that you complete this and return it to us. We aim to provide you with excellent service at all times.

5.4. A warranty applies to every product we supply to you. The duration of this warranty depends entirely on the product. A one-year warranty applies to most products. Should this differ, you can read this in the written confirmation provided with the product you purchased, and on the invoice sent to you by email. We can only offer a limited warranty on consumables and disposable products such as promotional gifts. If you discover a fault or defect in one of our items, we request that you report this to us within 48 hours of delivery.

5.5. If the product breaks down within the warranty period, we will refund the full purchase price to you. However, this does not apply in cases of intentional damage or deliberate destruction. We also kindly request that you contact your insurance company if the damage occurs after the warranty period. It may be possible to claim this under your contents insurance. In both situations, a refund cannot be issued without a purchase receipt. After the warranty period expires, the replacement value also lapses in the event of a potential claim payout. The payout will then be based on the current market value. If you agree to the Webshop General Terms and Conditions, we kindly request that you tick the box. Without ticking the box, no agreement can be concluded. We sincerely hope you enjoy your purchase! If you have any further questions, please do not hesitate to contact us.